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Contact IPTV UK support
Whether it is a login that will not take, a screen that stays blank or a question before you buy, it all goes through one mailbox. Write when it suits you.
01 The mailbox
The IPTV UK support mailbox
There is a single address and no other way in. It is open 24/7, so a note written in the small hours is already waiting by breakfast.
Write to
support@iptv-uk.lolThe mailbox never closes, and we reply as soon as we can, usually the same day.
02 Your message
What to tell IPTV UK in your first message
Give us the facts up front and the first reply can be the useful one. Include whatever applies from this team sheet.
Your order email
The address you ordered with, so your login can be found without a back-and-forth.
Device and app
Say which screen and which app you are on, such as a Fire TV Stick with TiviMate or a Samsung television with IBO Player.
What is on screen
Copy any error message word for word, or describe the symptom, for example a channel list with nothing in it.
Codes, where they apply
IBO Player owners can add the MAC address and device key, and MAG box owners can add the MAC address.
The channel and the time
Name the channel that misbehaved and roughly when it happened, so we know where to look.
Leave the password out
It never needs to travel by email, so keep it to yourself.
03 Before you write
Before you email IPTV UK: three short reads
A single mistyped character causes plenty of setup trouble, so give the install guide a skim first. It has a block for every screen in the house and a few questions at the foot.
Not a customer yet? Spend a day with the free trial rather than guessing whether the service suits your television and your broadband. No credit card is involved.
Money-back requests come through the same mailbox, and the conditions sit on the legal page.